Ethical business culture 永利皇冠游戏网站



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Company Values and norms, practices, standards and principles that guide the actions and behaviour of employees, including the Code of Ethics永利皇冠游戏网站



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Our Code of Ethics永利皇冠游戏网站


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We held our first Patient Week this year. Through this global enterprise-wide approach, we engaged and reflected on how we can achieve our vision of delivering the healthcare experiences and outcomes that people care about most so they can enjoy fulfilling lives.

Patient Week provided employees and teams across the company with the experience to walk in patients’ and caregivers’ shoes, listen to their experiences and act on their insights to activate patient-centric solutions and deliver meaningful advances along the entire patient experience. In support of our patient-centric business models, we launched a new Global Standard on Patient Interactions. Training on this new Standard has been assigned to all employees. We also deployed materials through a new online resource hub, including a toolkit guide.


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Speak Up is about fostering a culture where all employees feel empowered to raise ideas and respectfully challenge behaviours not aligned with our Values. It means employees must feel safe and feel that their voices are heard. It requires managers to promote diversity of thought and to handle challenges with respect.

In 2019, we emphasised the value of speaking up through a week-long Speak Up campaign. It gave employees a platform to share their thoughts and stories around Speak Up. It also featured a series of demonstration scenarios tackling situations from everyday to tough. The campaign brought attention to refreshed guidance resources including materials for managers to use with their teams and our channels to raise concerns.

Click on the video to see an example of how we engaged.



Read more about Ethical Business Culture in our Sustainability Report皇冠官网